The Australian Government aims to ensure overseas students in Australia have a safe, enjoyable and rewarding experience, so Australia has strict laws to promote quality education and consumer protection for overseas students.
NAPS adheres fully to these laws. Particularly relevant is the Education Services for Overseas Students Act 2000 (ESOS Act), and the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018).
NAPS’ inclusion on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) register is your guarantee that our courses meet the high standards necessary for overseas students.
Future, present or past international students who have a problem that was not able to be resolved internally by their educational institution, can take their complaint to the Office of the Commonwealth Ombudsman for investigation at no charge. Telephone 1300 362 072 or visit https://www.ombudsman.gov.au/How-we-can-help/overseas-students.
Concerns about the quality of a higher education course need to be referred to the Tertiary Education Quality and Standards Agency (TEQSA).
Australia also has a Fair Work Ombudsman who provides advice to help workers understand their workplace rights and responsibilities. See www.fairwork.gov.au/employment/international-students/Pages/default.aspx. Multi-languages assistance is available.
For more information on your rights and advocacy services, go to Present Students/Know Your Rights.
NAPS is required under section 19 of the ESOS Act to inform the Department of Home Affairs about certain changes to student enrolment and any breach of students’ visa conditions relating to attendance and academic performance.
It is mandatory for students to complete all the required information in the NAPS Student Declaration form indicating that the student agrees and understands the terms and conditions in addition to the policies at NAPS. The Student Declaration form is completed during the NAPS orientation week/day.
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